Reservation and Cancellation Policy
Reservation and Cancellation Policy
Please note to make a reservation a non-refundable deposit of $50 per person is required . A card will be charged at the time of booking, reduction in numbers or cancellation with less than 14 days notice prior to the reservation will inclur the remaining amount of the menu packaged charged per person.
A minimum of 14 days notice is required for reduction in numbers to your party size, cancellation or date reschedule. Failure to do this will incur a cancellation fee of the remaining menu package 298 per person for your reservation.
Bookings are transferable to another person(s)
Reservations are essential
Pricing is subject to change without notice
Chauncy accepts online reservations only
Reservations are essential due to the small size of the venue
Chauncy accepts a maximum of 6 guests in the private dining room and up to 8 guests on the chef’s table. Note that smaller table plan to be reintroduced in August, when the main dining room re-opens.
Changes to Existing Reservations
Changes to existing reservations cannot be guaranteed and will be accommodated only when the requested table, date and time are available.
Waitlist
If your preferred date is currently full, please use the waitlist. As cancellations do occur, you will have priority.
Dietary Requirements
Due to the nature of a set menu, a minimum of 7 days notice is required for all dietary requirements, we are not always able to adjust the menu for guests who require no lactose and/or onion or garlic, vegan or vegetarian.
Unfortunately, we cannot change the menu on the day.
To avoid disappointment please advise of any dietaries at the time of booking.
Young Diners
Chauncy welcomes young diners, 12 years and older, however we do not offer a reduced-priced menu nor can we accomodate highchairs. A minimum of 3 hours is required to enjoy the menu du jour.
Group Reservations
Chauncy is unable to accept reservations for groups larger than six (8) guests
Split Tables
Due to the nature of our small venue, numbers are limited to a maximum of six guests per reservation and please note that this also means that we do not allow groups to split across multiple tables as it is disruptive to your party, other guests, and our sequence of service.
Multiple reservations / holding reservations
Unfortunately guests making multiple bookings and holding table can be very problematic for us as a small business. Due to the unsustainable way of some guests using our booking system, we have no choice but to cancel multiple bookings and when you have conferred with your other guests, please reserve for a date that is suitable for all.
By holding multiple tables, other guest are unable to reserve their preferred date in advance and cancellations of large bookings a week or two prior can ruin a week or what appeared to be a full week of reservations. Please be mindful that when making reservations, you have a direct impact on a small business - we ask you to do so mindfully and respectfully.
If you do wish to make several bookings over consecutive weeks please email us at bonjour@chauncy.com.au or call us Thursday through to Monday on 4432 7951 to arrange.
Yours sincerely,
Louis and Tess